Privacy Policy

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We, Formula Logística, take your privacy seriously and are committed to respecting it. Formula Logística is responsible for transparency, privacy and security both with your personal data and with the device data of its data subjects. To better understand what data we collect and how we treat, store or delete it, we detail it below.

To this end, we recommend reading this Privacy Policy.

Formula Logística reserves the right to change this Privacy Policy to adapt it to applicable legislation or good business practices for internet use. Formula Logística will communicate any changes on its www.formulalog.com portal in due time.

 

Data source

Formula Logística collects your personal data through the following sources:

· Formula Logística website:
· Domains and IP addresses;
· Third-party websites, for example: Facebook, Linkedin, Google, etc.
· Partners that offer this type of service, for example courier companies;
· E-mail;
· Mobile applications;
· Data received from third parties, such as public sources, partners, and data received during acquisitions from other companies.

 

Consent to collection

When accessing the pages of the website or using the services of Formula Logística, it is up to you, the data subject, to ensure that the settings of your portable device or computer are configured in accordance with your consent to accept Cookies or the storage of your personal data. .

Remembering that the use of anonymous navigation or the non-acceptance of Cookies will imply that you do not have a navigation exclusively focused on your interests.

 

What data can we collect

Formula Logística may collect and store personal data in the scenarios below:

When asked for a contact
· Contact name
· Direct Telephone
· Email

When requesting a collection:
· Name of Applicant
· Collection Address
· Requester's phone
· Requester's email
· General remarks about the collection and/or product to be collected

When asked for a quote:
· Name
· City of Collection
· Delivery City
· Email
· Country of Collection
· Country of Delivery
· Telephone
· Product type
· Declared value

Data collected automatically and by mobile device:
We also collect some information regarding the characteristics of the access device, browser, IP number (with date and time), IP origin, information about clicks, pages accessed, the following pages accessed after leaving the website/portal, or any term of search typed in our platforms.
To this end, Formula Logística may also use some standard technologies, such as cookies, pixel tags, beacons and local shared objects, in order to improve your browsing experience.
Most mobile devices allow the Customer to turn off location services.

Data collected from other sources:
Data providers (e.g. demographic data related to online and interest-based advertisements).

 

What the data is used for

The data shared with Formula Logística is intended to:

· Deliver the contracted services;
· Improve interaction with Formula Logística;
· Publicize services to customers and inform them about offers and promotions;
· Ensure security in IT resources (sites, applications and data);
· Administrative and management purposes;
· Legal obligation.

Additionally, providing this data will allow Formula Logística to carry out the following activities:

1) Directed to Services or Products:
· Deliver the services purchased;
· Carry out the requested quotation or contact process;
· Submit progress on the status of the purchased service;
· Send communications of the services purchased;

2) Customer-directed:
· Offer services relevant to the Client's needs;
· Improve customers' shopping experience in Formula Logística applications;
· Update the Client on services offered by Formula Logística;
· Run targeted online advertising;
· Study and market research;

3) Targeted at Security:
· Prevent, detect and investigate activities that are in violation of our Terms and Conditions or that are prohibited or illegal;
· Improve the website and services of Formula Logística.

 

Marketing Service

Formula Logística will not use the data provided by the user for marketing purposes, unless they have been expressly consented to by the data subject.
Marketing services are offered through free communications about offers and services to the Customer, in accordance with their profile on the website. This service covers emails, advertisements and in addition to our own websites and/or third party websites and social networks.
It is worth mentioning that the data subject can cancel the service, at any time, requesting the suspension of their consent through the contact channels.

 

Retention of personal data

The storage periods for personal data may vary according to the legal basis applicable to each situation and purpose. However, they will be deleted when the treatment period ends, except when you have expressed the withdrawal of your consent, that is, when the data subject no longer agrees to the collection of personal data.
Formula Logística may keep your Personal Data in the situations provided for in current legislation, after receiving your request for deletion.

 

Sharing of personal data

FORMULA LOGÍSTICA may share your data with third parties in the cases listed below:

· When necessary to provide the service, such as, for example, with international carriers and other partner companies, which work together with Formula Logística in their business activities;
· With the other companies of its business group, existing or to be incorporated, directly or indirectly controlled by Formula Logística, provided that the conditions set forth herein are respected;
· With partner companies of Formula Logística, for promotional, advertising and statistical purposes, whenever the user has consented to receive commercial communications based on their interests;
· To protect the interests of Formula Logística in any kind of conflict, including lawsuits;
· In the case of transactions and corporate changes involving Formula Logística, in which case the transfer of information will be necessary for the continuity of services; or
· By court order or by the request of administrative authorities that have legal competence for its request.

In accordance with the conditions set out above, the following partners of Formula Logística may receive your data:

· DHL
· FedEx
· UPS
· Chubb Insurance

Formula Logística makes your data available to third parties, by means of a contract, for the execution of the activities mentioned in this policy. In this formalization, the third party undertakes not to make different uses presented here, as well as, at the end of the contract between Formula Logística and the third parties, they undertake to delete the data and stop any use.

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International data transfer

Formula Logística may share the data provided by the data subject with subsidiaries of Formula Logística, partners and third parties, within the national or international territory, always respecting the purposes of data processing due to its sharing, provided that, for this purpose, the Formula Logística will ask for your consent.
Due to the internet being a global system, certain services offered by Formula Logística may require the transfer of your data to other countries.
In these situations, the data is processed in accordance with the LGPD (General Data Protection Law) and other protection legislation, such as the GDPR (General Data Protection Regulation).
Therefore, we take steps to ensure that any information collected is handled securely, in accordance with our policies and standard clauses in contracts with suppliers and service providers.

 

Processing of personal data of children and adolescents

Formula Logística is concerned with protecting the rights of minors. The collection of personal data from persons under the age of 18 will depend on the consent of the parents or guardians, and in accordance with the rules of current legislation.

 

How to keep your data safe

Formula Logística employs technical and organizational measures to ensure the security of its systems and the data collected, using software to protect against unauthorized access to the systems, as well as standard methods to, whenever possible, encrypt and pseudonymize the data collected.
In addition, Formula Logística only authorizes the access of previously established persons to the places where the data are stored, determining absolute confidentiality on the data collected.

 

Customer Responsibilities

To maintain the security of your personal data, we recommend you some protection measures:

· When accessing public or shared computer:
· Never choose the option to remember your email address;
· As soon as you leave the computer, make sure that you have left the page with your personal data;
· Use only the official channels of Formula Logística;
· Attention when accessing Formula Logística websites, through links received by email, WhatsApp, SMS, and others. Check the origin of the message;
· Always keep your antivirus and your browser up to date;
· Be aware of the information in the Privacy Policy;
· Liability for third-party data: It is very important that you exercise caution when sharing data that you do not own. Therefore, respect the privacy of those you have access to the data, and do not share it, if you have doubts about the consent of that third party.

 

Legal basis for processing your data

In compliance with the applicable regulations, we inform below the legal bases that justify the treatment of your personal data:

· The processing of data to provide you with our services is legally justified in article 7, item V of Law nº 13.709/2018, General Data Protection Law (LGPD) or article 6, 1, (b) of European Regulation n. 679/2016 (GDPR);
· The processing of data to send you offers that may be of interest to you is legally justified in article 7, item I of Law No. European no. 679/2016.(GDPR);

 

Right of data subjects

As a result of the validity of the LGPD, with regard to the processing of personal data, the holder of personal data will have the right to obtain, at any time, the possibility of submitting requests based on the following rights:

I - Confirmation of the existence of treatment;
II - Access to data;
III - Correction of incomplete, inaccurate or outdated data;
IV - Anonymization, blocking or elimination of unnecessary, excessive or treated data in violation of the Law;
V - Portability of your data to another service or product provider, upon express request by the User;
VI - Deletion of personal data processed with the consent of the holder;
VII - Obtaining personal data about the public or private entities with which Formula Logística shared its data;
VIII - Information on the possibility of not providing consent and on the consequences of denial;
IX - Revocation of Consent.
Such right may be exercised directly by the user. The data subject is aware that the deletion of those essential data for the management of his account with Formula Logística will imply the termination of his registration. In addition, Formula Logística may continue to store certain data due to legal obligation or justification.

 

Contact information

If you need any assistance to exercise your rights, please contact us using the contact channels provided below.
In developing this policy, Formula Logística sought to communicate it with the highest level of transparency and simplicity. If, for any reason, any information is unclear, or needs more detail, do not hesitate to contact us.

Formula Logística is a Brazilian company, registered in the National Register of Legal Entities (“CNPJ/MF”) nº 34.165.507/0001-17, from which you can contact us through the following channels:

· Via the email jnunes@formulalog.com
· By phone: 11-9-9993-5300
· By mail: Rua José Paulino 226 - Store 19 - Bom Retiro - CEP 01189-900 - São Paulo - SP

 

Applicable law and venue

Formula Logística will examine and respond, within a period considered plausible, to any request or complaint regarding how we process your Personal Data, as well as complaints about disregard of your rights under the law of privacy and protection of Personal Data in force, in 13.709/2018 (General Data Protection Law).

For more information about transport conditions or general questions, access the website  FÓRMULA LOG, access the website: www.formulalog.com, in the Frequently Asked Questions section.